A reader writes: Like most folks, we have lived on credit and have quite a lot to pay down. But several of these cards have interest rates close to 30% which makes paying them down a multi-year process. Our goal is to totally get off the credit train but keep a couple cards for convenience [...]
Entries Tagged as 'Customer Service'
Credit Card Rate Hike? Take These Steps To Negotiate
July 29th, 2009 2 Comments
Tags: Credit bureau · Credit card · opt-out letter · rate hike · rate jacking
Wells Fargo: A Rant Over ‘Sellthis,’ Not Service
May 20th, 2009 5 Comments
In ordering my fourth debit card in less than a year from Wells Fargo, I have gotten very familiar with its brand of customer service, which is, there is no “service” as you and I understand the term. Let’s call it “sellthis.” The commitment, first and foremost, to the upsell. “I see you qualify for [...]
Tags: Wells Fargo
