Comments on: Wells Fargo: A Rant Over ‘Sellthis,’ Not Service http://cashonthebarrelhead.net/2009/05/wells-fargo-a-rant-over-sellthis-not-service/ one family's quest for positive cash flow Fri, 03 Dec 2010 04:54:15 +0000 hourly 1 http://wordpress.org/?v=3.0.4 By: Sara http://cashonthebarrelhead.net/2009/05/wells-fargo-a-rant-over-sellthis-not-service/comment-page-1/#comment-298 Sara Thu, 28 May 2009 12:34:43 +0000 http://cashonthebarrelhead.net/?p=673#comment-298 Thanks Gav! Will try that. Thanks Gav! Will try that.

]]> By: Gavin http://cashonthebarrelhead.net/2009/05/wells-fargo-a-rant-over-sellthis-not-service/comment-page-1/#comment-295 Gavin Wed, 27 May 2009 23:12:47 +0000 http://cashonthebarrelhead.net/?p=673#comment-295 The lower payment is just sitting out there waiting for you to take it! Are you man enough to take it? You don't answer the phone lest you want to refi...but I digress. I've run into similar service issues with Bank of America and my suggestion for any of these behemoths is to look up their "Executive Customer Service" phone number on the web. It won't be on their website or your statement, but if you do a Google search you should be able to find it on a related consumer reports type blog or website. They change frequently and they won't be toll free, but if you're like me you can just call them from work. In the 2 instances when I've needed to do this I quickly reached a human being capable of using logic and not trying to upsell me anything. Problems were solved quickly and they were contacting me to make sure this was satisfactory i.e. I didn't have to chase them down. The lower payment is just sitting out there waiting for you to take it! Are you man enough to take it? You don’t answer the phone lest you want to refi…but I digress. I’ve run into similar service issues with Bank of America and my suggestion for any of these behemoths is to look up their “Executive Customer Service” phone number on the web. It won’t be on their website or your statement, but if you do a Google search you should be able to find it on a related consumer reports type blog or website. They change frequently and they won’t be toll free, but if you’re like me you can just call them from work. In the 2 instances when I’ve needed to do this I quickly reached a human being capable of using logic and not trying to upsell me anything. Problems were solved quickly and they were contacting me to make sure this was satisfactory i.e. I didn’t have to chase them down.

]]> By: Sara http://cashonthebarrelhead.net/2009/05/wells-fargo-a-rant-over-sellthis-not-service/comment-page-1/#comment-276 Sara Thu, 21 May 2009 15:43:36 +0000 http://cashonthebarrelhead.net/?p=673#comment-276 @Erin. Thanks for commenting! I remember you saying something about that on Facebook. I'm wondering how many of their debit cards I would have to go through before it raised a flag for someone. 100? How many times will you have to correct these service charges? It is the kind of thing designed to drive us mad, this endless fixing of the same problems! @Erin. Thanks for commenting! I remember you saying something about that on Facebook. I’m wondering how many of their debit cards I would have to go through before it raised a flag for someone. 100? How many times will you have to correct these service charges? It is the kind of thing designed to drive us mad, this endless fixing of the same problems!

]]> By: Erin http://cashonthebarrelhead.net/2009/05/wells-fargo-a-rant-over-sellthis-not-service/comment-page-1/#comment-275 Erin Thu, 21 May 2009 12:20:13 +0000 http://cashonthebarrelhead.net/?p=673#comment-275 I'm a Wells Fargo customer, too, and I can't stand their upsell. Every six months or so, I get (incorrectly) dinged $12 for "service charges" on my checking account. And every time, I go in, politely explain that they've charged me for something, and they try to get me to sign up for automatic savings deposit accounts or something else. A friend of mine who used to work there told me that they have quotas -- they have to sell/upgrade people a certain number of products each month. I put up with it because of the free money changing, checks, and (strangely) notary. The online banking is pretty good, too. I’m a Wells Fargo customer, too, and I can’t stand their upsell. Every six months or so, I get (incorrectly) dinged $12 for “service charges” on my checking account. And every time, I go in, politely explain that they’ve charged me for something, and they try to get me to sign up for automatic savings deposit accounts or something else.

A friend of mine who used to work there told me that they have quotas — they have to sell/upgrade people a certain number of products each month.

I put up with it because of the free money changing, checks, and (strangely) notary. The online banking is pretty good, too.

]]> By: Cashhusband http://cashonthebarrelhead.net/2009/05/wells-fargo-a-rant-over-sellthis-not-service/comment-page-1/#comment-274 Cashhusband Wed, 20 May 2009 21:54:33 +0000 http://cashonthebarrelhead.net/?p=673#comment-274 To clarify the timeline... I got a cold call from a WF banker in Plymouth. This was right around the time we were trying to figure out how to pay down our credit card debt. I told him we were not interested in any new monthly payments, but if he had a credit card with a lower rate I might go for that. What he offered to do was "put together some options" for me. I said fine, and then gave him some basic information he needed to see what options we would qualify for (this should have clued me in as to what was actually happening). The only option he came back with was a three-year payoff loan. I explained again that we did not want any new fixed payments (see multiple earlier posts about flexibility, cash flow, etc.). Yes, I realized we would be saving money by paying it off faster. But we are going to try to do this on our own. After the customer three no's, he finally stopped pushing. Then I got a call two days later from the banker's supervisor, wanting to confirm my loan application details. I explained that I didn't want the loan. He gave me an even harder sell, sounding irritated that I did not want to save money. (It was not as bad as Alec Baldwin in Glengarry Glen Ross, but that's what he was reaching for.) Finally, after three more no's, he gave up, and told me to ignore any paperwork I might receive related to my application. To sum up: Ignore those cold calls, no matter what the offer is. To clarify the timeline… I got a cold call from a WF banker in Plymouth. This was right around the time we were trying to figure out how to pay down our credit card debt. I told him we were not interested in any new monthly payments, but if he had a credit card with a lower rate I might go for that. What he offered to do was “put together some options” for me. I said fine, and then gave him some basic information he needed to see what options we would qualify for (this should have clued me in as to what was actually happening). The only option he came back with was a three-year payoff loan. I explained again that we did not want any new fixed payments (see multiple earlier posts about flexibility, cash flow, etc.). Yes, I realized we would be saving money by paying it off faster. But we are going to try to do this on our own. After the customer three no’s, he finally stopped pushing. Then I got a call two days later from the banker’s supervisor, wanting to confirm my loan application details. I explained that I didn’t want the loan. He gave me an even harder sell, sounding irritated that I did not want to save money. (It was not as bad as Alec Baldwin in Glengarry Glen Ross, but that’s what he was reaching for.) Finally, after three more no’s, he gave up, and told me to ignore any paperwork I might receive related to my application. To sum up: Ignore those cold calls, no matter what the offer is.

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